Give us money, because we say you should

December 15, 2011

The USPS is complaining that they are losing money, business is lacking, and they are not sustainable. The real problem is that they have not kept up, and have actually fallen behind.

Although the technology behind them is pretty amazing and has advanced by leaps and bounds, their tracking and notification options are worse than asking my grandmother where she left the phone. (hint: it's probably in the fridge again)

But what I'm really referring to when I say they have fallen behind is their lack of ability to handle anything larger than an envelope with any kind of reliability and their extreme lack of basic customer service.

This attitude of "we're the USPS, you have you use us – live with it" needs to go, because frankly we don't any more. It's not that they are losing money because of email and the internet so much as it is people will do anything to avoid using their lousy service and putting up with their couldn't-care-less viewpoint.

If you want to keep your jobs, and keep or grow your business you need to treat it as such: a business. Fix your processes so things run smoother and educate your employees or get new ones that actually understand customer service and customer retention. This should be a good start, once you've made these changes you'll start to see a change for the better.

This is true for any business out there, and the successful ones already understand this. Sure there are companies with a bad rap for an occasionally broken system and bad customer service but none as bad as the USPS. I really don't think they would still be in business if they were a private company and not backed by the Government.

#Rant #USPS

Attached Link:

Postal Service Delays Closing Post Offices
REDDING, Calif. — NATIONAL Despite a five month moratorium on the closing of processing facilities across the country, not everyone is optimistic about the USPS decision. Wednesday, December 14, 2011…

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One Response to Give us money, because we say you should

  1. Jacob Smock on December 15, 2011 at 3:19 pm

    While they are supposed to support themselves they do act like they are regular government and waste a lot.

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